What does ATM outsourcing Mean?
It means to never having to worry about cash management, system updates, compliance issues or equipment maintenance. With NationalLink, every aspect of your ATM network is managed by a team with one focus—keeping your ATM network at peak efficiency.
Our Outsourcing Services
Outsourcing ATM management to NationalLink not only saves time and money, it leaves you free to focus on running your business and keeping customers satisfied. With Dolphin Debit as your one point of contact and accountability, you’ll never have to worry about your equipment being out of date or out of cash.
Hardware & Software
Whether you decide to lease or own, NationalLink helps you find the right equipment to suit your needs. We keep your ATM network running smoothly with the latest software, firmware and regulatory compliance updates.Cash Management
Avoid cash outages and surpluses with cash forecasting, cash ordering, armored carrier scheduling and ongoing cash balance monitoring.Terminal Driving
NationalLink offers technical assistance across multiple processing platforms—from host communication and network connectivity to transaction processing and resolution of Regulation E disputes.Management
From site contracts and lease negotiations to equipment insurance and maintenance, NationalLink makes sure every ATM in your network is well maintained, stocked and up-to-date.ATM Monitoring
Protect your ATMs with services such as 360° monitoring, direct terminal communication for remote resolution, switch-related error notification and real-time transaction monitoring.Maintenance
Maximize uptime with regular maintenance, monitored diagnostics, on-site technical support, annual safety audits, regular compliance inspections and general ATM upkeep.Frequently Asked Questions
Yes. Customers/members of NationalLink's clients enjoy surcharge-free access to participating NationalLink ATM Alliance machines, including convenient ATM access at many stores.
Yes. If your ATMs are already part of an existing surcharge-free network, NationalLink will make sure your ATMs remain in the network.
Small-to-medium sized financial institutions do not operate enough ATMs to generate economies of scale. NationalLink operates ATMs for hundreds of financial institutions and employs a team of ATM experts, which creates operational efficiencies and cost savings for our clients.
Yes. NationalLink will provide a customized solution to meet your needs, whether the ATMs are located at your branch or off-premise. Our goal is to help drive costs down and eliminate the headaches and hassles of ATM management, regardless of how many ATMs you outsource to us.
NationalLink will purchase existing ATMs from financial institutions at current book value, and will be responsible for all future costs associated with compliance and regulatory upgrades.
In addition to using PCI-compliant PIN pads, fully encrypted point-to-point VPN communications, and various levels of security to prevent an attack at the ATM, NationalLink is implementing Terminal Security Software that will put ATMs on lockdown to prevent any software that is not part of the core ATM operating system from running.
NationalLink provides service-level guarantees in its management contract, and NationalLink's management team provides continuous updates to financial institution staff with respect to any issues affecting ATM performance. With our customized web portal, clients have access to real-time reporting online, allowing staff to view ATM status at all times and run a wide variety of transaction reports.
Yes, your financial institution will continue to provide vault cash for your ATMs, so your staff will continue to be involved in cash balancing. NationalLink will manage cash forecasting, cash ordering and the responsibility for all costs associated with armored car services.
No, NationalLink is responsible for all costs associated with ATM operations, including the costs of upgrading or replacing ATM equipment for compliance reasons.
NationalLink is responsible for all services related to ATM operations, including ATM compliance, maintenance, armored car services, transaction processing, communications, cash management, ATM monitoring and technician dispatch.
NationalLink can reduce ATM operating expenses by 30% and eliminate capital costs associated with purchasing and maintaining ATM equipment.
