Reduce costs, increase your footprint with ATM Outsourcing Services

At NationalLink we can help you increase self-service convenience while saving your institution both time and money, without the headache that comes with running an in-house fleet or working with multiple vendors.

Our Outsourcing Services

Operating a network of ATMs in-house or using a variety of different vendors can be time consuming, expensive and problematic. NationalLink’s outsourcing and managed services are a trusted part of ATM operations strategies for a growing number of banks and credit unions.

ATM Outsourcing

Increase ATM up-time, generate the best user experience and streamline your ATM program by leveraging the knowledge and relationships of a reliable ATM Outsourcing partner.

  • Eliminate your ATM compliance concerns. 
  • No more ATM hardware or software costs. 
  • Windows Upgrades? We have that covered. 
  • We handle cash management and CIT/armored company services.
  • Transaction processing and Regulation E disputes? We have that handled, too. 

PLUS enjoy 24/7 call center support and our ongoing, proactive ATM service.

Managed Services

Reliable service providers are hard to come by. Whether you are looking for transaction processing, cash management or ATM service, you’ve come to the right place.

With over 16,000 ATMs managed we leverage our industry knowledge and relationships to provide you with the dependable service your account holders expect, at affordable prices.

Frequently Asked Questions

Yes. Customers/members of NationalLink's clients enjoy surcharge-free access to participating NationalLink ATM Alliance machines, including convenient ATM access at many stores.
Yes. If your ATMs are already part of an existing surcharge-free network, NationalLink will make sure your ATMs remain in the network.
Small-to-medium sized financial institutions do not operate enough ATMs to generate economies of scale. NationalLink operates ATMs for hundreds of financial institutions and employs a team of ATM experts, which creates operational efficiencies and cost savings for our clients.
Yes. NationalLink will provide a customized solution to meet your needs, whether the ATMs are located at your branch or off-premise. Our goal is to help drive costs down and eliminate the headaches and hassles of ATM management, regardless of how many ATMs you outsource to us.
NationalLink will purchase existing ATMs from financial institutions at current book value, and will be responsible for all future costs associated with compliance and regulatory upgrades.
In addition to using PCI-compliant PIN pads, fully encrypted point-to-point VPN communications, and various levels of security to prevent an attack at the ATM, NationalLink is implementing Terminal Security Software that will put ATMs on lockdown to prevent any software that is not part of the core ATM operating system from running.
NationalLink provides service-level guarantees in its management contract, and NationalLink's management team provides continuous updates to financial institution staff with respect to any issues affecting ATM performance. With our customized web portal, clients have access to real-time reporting online, allowing staff to view ATM status at all times and run a wide variety of transaction reports.
Yes, your financial institution will continue to provide vault cash for your ATMs, so your staff will continue to be involved in cash balancing. NationalLink will manage cash forecasting, cash ordering and the responsibility for all costs associated with armored car services.
No, NationalLink is responsible for all costs associated with ATM operations, including the costs of upgrading or replacing ATM equipment for compliance reasons.
NationalLink is responsible for all services related to ATM operations, including ATM compliance, maintenance, armored car services, transaction processing, communications, cash management, ATM monitoring and technician dispatch.
NationalLink can reduce ATM operating expenses by 30% and eliminate capital costs associated with purchasing and maintaining ATM equipment.